Frequently Asked Questions

Everything you need to know about shopping with Authentic.

How do I know the products are genuine?

At Authentic, we take pride in our heritage. Every item is sourced directly from certified manufacturers and undergoes a rigorous multi-point verification process to ensure 100% authenticity.

What is your return policy?

We offer a 30-day window for returns on all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated during checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How should I care for my Authentic garments?

To preserve the quality of our premium fabrics, we recommend following the specific care instructions on the inner label. Generally, cold washing and air drying are best for longevity.